We want you to love your TooLooLah purchase. If you're not completely satisfied, eligible items may be returned for store credit within 15 days of delivery.
Return Eligibility
To be eligible for a return, items must:
- Be returned within 15 days of the delivery date.
- Be unworn, unwashed, and in their original condition.
- Be free of stains, makeup, deodorant marks, pet hair, or other signs of wear.
- Include the original packing slip with the returned item(s).
Returns that do not meet these requirements may not be accepted.
Return Process
To start a return, please email sales@tooloolah.com.
Customers are responsible for return shipping costs. We recommend using a trackable shipping service and keeping your proof of postage until your return has been processed.
TooLooLah is not responsible for return packages that are lost or stolen in transit.
Store Credit
All approved returns are refunded as store credit in the form of a TooLooLah E-Gift Card.
Please note:
- Original shipping charges are non-refundable.
- E-Gift Cards never expire and can be used immediately upon issuance.
- Returns are processed within 5–7 business days after they are received by our team.
Final Sale Items
The following items are Final Sale and cannot be returned or exchanged:
- Sale items
- Clearance items
- Promotional or discounted merchandise marked as Final Sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at sales@tooloolah.com within 7 days of delivery so we can make it right.
Questions?
If you have any questions regarding your return, please contact us at sales@tooloolah.com.